IMRO represents songwriters’ composers and music publishers who bring varying backgrounds, ideas, and points of view to their creativity on behalf of all music fans.
Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience.
We welcome job applicants from all communities, cultivating a culture of inclusion for employees and respecting individual strengths, views and experiences.
Our differences make us a better team – we make better decisions, drive innovation, and deliver better business results.
1. Purpose of Job
This Credit Control Dept. contributes to the company’s overall operation by helping to carry out the collection of royalties for the Irish Music Rights Organisation (IMRO). The role incorporates credit control for IMRO and PPI royalties.
The position is part of the Credit Control Department of IMRO and reports to the Head of Legal and Collections.
The Credit Control Manager position plays a vital role in the Department. The position works with all staff within the Department to maximize cash collections for both IMRO and IMRO as an agent of PPI.
2. Job Context and Content
- Meet monthly cash targets.
- Responsible for team results, as measured through established quality service standards.
- Responsible for managing escalations from the team.
- Responsible for leading, coaching, and developing employees, ensuring high employee commitment and capability through focused collection routines.
- Responsible for creating a constructive team environment with an open communication culture and clear team goals.
- Evaluates/assess team member performance on a periodic and annual basis.
- Assist with constructing an effective credit control management framework.
- Support new initiatives and demonstrate a capability to manage and lead continuous improvement projects.
- Responsible for collections processes and activities.
3. Principal Accountabilities
- Monitoring progress on small, medium, and large accounts and instructing the Legal Department to intervene in appropriate cases.
- Day-to-day management of the credit control team to ensure that collections targets are met.
- Monitoring Credit Control team’s work, including call auditing, auditing notes and tasks.
- Constant review of credit control processes and procedures.
- Regular contact with and reporting to Head of Legal & Collections.
- Monitoring the collections process daily.
- Collection of Broadcast, Live, Online and Public Performance revenues.
- Hand-on management of key accounts, including contacting customers by phone, letter, and email and dealing with customer queries, particularly for large or difficult customers.
- Ensuring an efficient and effective cash collection process is in place, resulting in cash targets being met, reduced provision levels, low levels of debt write-off, and reduced debt turn, all monitored via KPI reports from MS Dynamics CRM.
- The setting of monthly bad debt provision levels.
- Preparation of bad debt provision reports.
- Identification of problematic accounts and data extraction for the purpose of handling mail merges.
- Identification of debt for write-off following the Board-approved debt write-off policy.
- Monitoring and reporting on cash collections versus budget daily/weekly/monthly/quarterly – reporting to Head of Legal and Collections and Senior Management.
- Identification, preparation and transfer from Credit Control of debt collection cases for legal action.
- Regular contact with the PPI team to update and work on cases.
- Regular communication with Licensing Team to review processes and high-profile accounts.
- Carrying out duties following the IMRO Customer Charter.
- Undertaking such tasks as may be assigned by management from time to time.
4. Key Attributes
- Excellent communication skills required, both internally and externally, using telephone or email to suit the circumstances.
- Organisational skills, with high standards of accuracy and attention to detail.
- Analytical skills to analyze data, gain insight and act.
- Adaptable and flexible to change with a willingness to learn and challenge in order to drive continuous improvement.
5. Desired Knowledge and Experience
- Minimum 5 years’ experience in credit control management role
- Experience managing a credit team.
- Debt Collection skills to manage the debt collection process.
- Relevant third-level qualification in finance/business administration, preferably credit management related.
- Proficient in MS Office Suite with advanced Excel skills.
6. Application
Please send a cv and cover letter (in a word document) outlining how you meet the criteria for the role to hr@nullimro.ie.
Deadline for applications is 5.00pm on Monday 29th January 2024.
