Job Vacancy at IMRO – Credit Control Assistant

May 12, 2022

Job Title: Credit Control Assistant
Salary: Available On Request
Terms: Fixed term contract
Working Environment: Hybrid working model
Application: Please send a CV and covering letter outlining how you meet the criteria for the role to 

Deadline for applications is 5.00pm on 25th May 2022.

1.            Purpose of Job

This position within the Licensing Dept. contributes to the overall operation of the company by helping to carry out the credit control function of the Irish Music Rights Organisation (IMRO) from IMRO Head Office, particularly as it pertains to Public Performance licensing and collections covering both IMRO royalties and PPI royalties collectable by IMRO. This covers licensing in respect of copyright music and sound recordings in pubs, shops, offices, restaurants, etc for IMRO and PPI and as licensed under the Dual Copyright Music Licence Contract and the IMRO Copyright Music Licence Contract. The position is part of the Licensing Department of IMRO and reports to the Credit Control Manager.

The Credit Control Assistant position plays a key role in the Licensing Department, and the position works with all staff within the department to contribute to the maximisation of public performance cash collections for both IMRO and IMRO as an agent of PPI.

Whilst it is envisaged that this role will concentrate mainly on PPI debt initially, this may be broadened out to include IMRO debt as the contract matures.

2.            Job Context and Content

The Credit Control Assistant is currently one of a team of 4 staff positions responsible for cash collection of all non-broadcasting areas of public performance except Cinemas and some Permit Accounts

The Credit Control Assistant works in conjunction with the Credit Control Manager, National Licensing Sales Manager, Field Sales Executives, In-House Solicitor, Legal Executives and Licensing Assistants.

The Credit Control Assistant is one of the primary office contacts with IMRO’s & PPI’s licensees and is responsible in large part for the customers’ perception of the company.

3.            Principal Accountabilities

  • Hands on management of accounts on a daily basis including contacting licensees by telephone, letter and email.
  • Dealing with customer queries
  • Monitoring on progress towards budgetary targets on monthly/quarterly/annual basis
  • The maintenance of databases and records used by the Credit Control and Licensing sections of the Department.
  • Liaison with Licensing team in resolving invoice queries.
  • Helping to achieve Cash Collection targets for Annual Budget.
  • Recording all contacts with licensees regarding their account on the IMRO Licensing system
  • If required preparation of cases for court, ensuring that all necessary documentation is in place and all necessary witnesses are available, as well as possibly attending as a witness.
  • Printing and posting of credit control letters, statements and invoices to licensees.
  • Undertaking such other duties as may be assigned by management from time to time.

4.            Working Contacts

  • Existing and Potential Customers

On a daily basis re resolution of account/invoice queries, clarification of legal obligations in relation to IMRO’s and PPI’s activities and collection of monies due to IMRO and PPI.

  • Credit Control Manager

On a daily basis re briefing on performance in relation to targets set and resolving difficult issues that may arise with a licensee.

  • Solicitors

As required via Credit Control Manager re instructions to take action regarding outstanding debts, provision of details of accounts, and decisions re settlement of cases.

  • Field Sales Executives & National Licensing Sales Manager

As required re collections.

  • Other staff in Licensing Dept

As required re queries on customer accounts.

5.            Challenges Faced

The core challenge faced by the Credit Control Assistant is the achievement of a pre-determined cash collection target in the context of varying levels of resistance to the payment of royalties.  The Credit Control Assistant resolves this primarily through personal contact and building relationships with customers.  (This is supported by the company strategy in relation to forging links with representative groups of music users.)  The establishment of a good working relationship with other Licensing Department staff is important in this regard.

6.            Planning and Organising

The overall planning and setting of priorities is agreed by the Credit Control Assistant with the Credit Control Manager in the context of the overall budgetary targets.  The Credit Control Assistant is responsible for the planning and organisation of his/her day-to-day work.

7.            Direction Received

Daily contact with the Credit Control Manager determines priorities and need for focusing/refocusing.  Difficult issues are referred to the Credit Control Manager and the Director of Licensing.

8.            Knowledge and Experience

A good Leaving Certificate required, with a third level qualification in a business related discipline an advantage. Membership of and training through the Irish Institute of Credit Management a distinct advantage.

The job holder needs at least 2 years’ experience in one or more organisations, with a large diversified customer account base. Work experience in a service based organisation in a credit control department is essential. The job holder must be computer literate with strong knowledge of MS Office applications. Initiative, organisational abilities, report writing skills and good interpersonal skills are important characteristics that should be possessed by the individual holding this position. Interaction with staff and management at all levels within the organisation will be common. Customer management skills are important as well as an ability to work under pressure and to deadlines, are essential.  A basic understanding of how to deal with legal cases is desirable.

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