IMRO has been shortlisted for the 2025 CCMA Irish Customer Contact and Shared Services Awards in the Best Customer Experience category.
The CCMA Awards celebrate organisations and individuals who lead in customer experience, employee engagement and operational excellence and set new standards through innovation, teamwork and leadership.
This nomination represents IMRO’s continued focus on those values through the work of our Distribution and Membership Services team across query resolutions, monthly royalty distributions, improved member support channels, and the growth of our digital services and data driven operations.
This year’s event will be hosted by Síle Seoige with live entertainment from The Prickly Pairs.
We are proud of how far the team has come in elevating the member experience and strengthening our services. Thank you to everyone involved for your dedication creativity and teamwork. Well done.