IMRO fully appreciates the very significant challenges that you, our customers are currently experiencing. Whether you have closed your business or whether you are in a position to continue to deliver your service, we understand that the economic and financial landscape has completely changed over the last few weeks and is likely to remain that way for the foreseeable future. We want to assure you that we are working hard to support you as much as we possibly can at this time of unprecedented uncertainty. We have put in place a number of measures designed to reduce the financial burden you and your businesses are currently experiencing. We have already communicated directly with many of you and based on that communication, we have compiled a list of Frequently Asked Questions below that we hope will help you understand the measures we have put in place and how they will operate.
Of course, if your question is not covered here, our Customer First team will be delighted to deal with your questions by e-mail or over the phone and they can be contacted using the details below. We will do our best to work with you as much as we possibly can through this extraordinarily difficult period for Irish business and Irish society.
COVID-19 FREQUENTLY ASKED QUESTIONS | IMRO CUSTOMERS
My account was due to renew while I was closed. Will I receive my invoices as normal?
We request that you make payment of any outstanding balance on your account as soon as possible. IMRO has restarted our cash collection activity and if you do not make payment, our credit control team will shortly be in contact with you.
The easiest way to check your account to ensure all credit notes and renewal invoices have been issued is to set up your account on the IMRO Self-Service Licensing Portal at https://licensing.imro.ie/. See Question 6 below for further details.
If you have not received your annual renewal invoice or your credit note for your period of closure from 26th December 2020 to your re-opening date or if you have any other questions about your account, please contact us by e-mail at customerfirst@nullimro.ie or by phone at 01-6448027.
What is the IMRO Self-Service Licensing Portal?
If you have any questions regarding your account that are not covered by the questions above, do not hesitate to contact IMRO’s Customer First Team who will be happy to help you. The team can be contacted by e-mail at customerfirst@nullimro.ie or by telephone at 1800 66 10 10.
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