IMRO fully appreciates the very significant challenges that you, our customers are currently experiencing. Whether you have closed your business or whether you are in a position to continue to deliver your service, we understand that the economic and financial landscape has completely changed over the last few weeks and is likely to remain that way for the foreseeable future. We want to assure you that we are working hard to support you as much as we possibly can at this time of unprecedented uncertainty. We have put in place a number of measures designed to reduce the financial burden you and your businesses are currently experiencing. We have already communicated directly with many of you and based on that communication, we have compiled a list of Frequently Asked Questions below that we hope will help you understand the measures we have put in place and how they will operate.
Of course, if your question is not covered here, our Customer First team will be delighted to deal with your questions by e-mail or over the phone and they can be contacted using the details below. We will do our best to work with you as much as we possibly can through this extraordinarily difficult period for Irish business and Irish society.
COVID-19 FREQUENTLY ASKED QUESTIONS | IMRO CUSTOMERS
We again want to stress the importance of registering your account on the IMRO Self-Service Licensing Portal so you can get your credit note as easily and quickly as possible. See above for details on registering your account on the IMRO Self-Service Licensing Portal.
Any invoices generated on your account will be for your pre-COVID-19 level of music usage and we urge you to contact us if your usage has changed and we will process any required credit notes so your account will reflect the new music usage.
IMRO will initially process information provided by you up until 31 December 2020 and we will review the situation again in Q1 2021 based on your specific business circumstances at that time.
IMRO will only ever charge you for actual music usage based on the information you provide in accordance with our published tariffs and we urge you to review your invoices in detail and contact our Customer First Team by e-mail at email@example.com or by phone at 01-6448027 if you have any questions.
If you remain closed and want to continue to make payments during this period or have any specific questions about your account, please contact our Customer First Team at firstname.lastname@example.org or by phone at 01-6448027.
Any business which has voluntarily closed due to COVID-19 and remains closed can contact IMRO directly for support with Direct Debit or Standing Order payments due to IMRO. Please contact our Customer First Team at email@example.com or at 01-6448027 and they will arrange a payment deferral until after you have re-opened.
While acutely aware of the continuing uncertainty facing Irish businesses, IMRO has recommenced collection activity for customers that have re-opened or for those who have been able to stay open. If you are in that position, we are asking you to resume payments on your account if you have an outstanding balance. If your business is open and you have an IMRO direct debit in place, we will resume this if we haven’t already done so. The credit control team is not currently seeking payment from customers that remain closed.
If you receive an invoice and are closed, please ignore the invoice until after you have re-opened.
IMRO request that you do not cancel your direct debit and opt for the direct debit deferral to reduce the administration burden on your business and IMRO when your business re-opens.
The online form is now available on the IMRO Self-Service Licensing Portal (https://licensing.imro.ie/). You are required to submit the date your business closed and the date your business re-opened on this declaration form. The information declared by you will be used by IMRO to process your closure credit note.
We strongly recommend, to avoid delays in getting your credit note, that you register your account on the customer portal as soon as possible.
To register on the IMRO Self-Service Licensing Portal, please contact our Customer First Team at firstname.lastname@example.org or by phone at 01-6448027.
If you have any questions regarding your account that are not covered by the questions above, do not hesitate to contact IMRO’s Customer First Team who will be happy to help you. The team can be contacted by e-mail at email@example.com or by telephone at 1800 66 10 10.