IMRO is proud to have won the Highly Commended award for Best Customer Experience at this year’s CCMA Irish Customer Contact and Shared Services Awards.
The CCMA Awards recognise organisations that set new standards in customer experience, innovation and operational excellence. This achievement reflects the dedication of our Distribution and Membership Services team whose work across royalty distributions, member support, query resolution and digital service improvements continues to put our members at the heart of everything we do.
We are incredibly proud of this recognition and of the team whose commitment to delivering best in class member service made it possible. Thank you to everyone involved for driving excellence and elevating the member experience at IMRO.