IMRO represents songwriters, composers and music publishers who bring varying backgrounds, ideas, and points of view to their creativity.
Job Title: Membership Administrator (Full-Time Paid Internship – 6–month contract)
Salary: Available on Request
Work Environment: Hybrid Model
Application Process: To apply, please send a CV and a covering letter in Word format to hr@imro.ie detailing how you meet the role’s criteria. Applications without a covering letter will not be considered.
Deadline for applications is Friday, April 25th at 5pm.
IMRO is an equal opportunities employer
Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience.
We welcome job applicants from all communities, cultivating a culture of inclusion for employees and respecting individual strengths, views, and experiences.
Our differences make us a better team – we make better decisions, drive innovation, and deliver better business results.
Role Overview
The Membership Administrator will support IMRO’s membership services by managing member profiles, processing applications, and engaging proactively with members to strengthen relationships.
Key Responsibilities
- Oversee daily administrative tasks and workflow for the Membership Administrator role.
- Process new member applications and assist existing members with required documentation and procedures.
- Maintain accurate member records, including personal and banking details, to ensure the correctness of IMRO distributions.
- Handle general office administration and database management.
- Respond to member queries and escalate issues to the relevant department Team Leader for prompt resolution.
- Regularly liaise with members to enhance satisfaction and ensure they maximise their IMRO membership benefits.
- Support initiatives to recruit songwriters, composers, and music publisher members.
- Undertake additional duties as assigned by team leader.
Key Working Relationships
- Marketing & Membership Director, Manager & Department Executives – Daily interaction regarding personal and department targets.
- IMRO Members – Daily engagement to address member queries.
- Distribution Team Leaders & Officers – Regular collaboration on royalty queries and other membership-related concerns.
Challenges & Opportunities
- Maintaining and enhancing IMRO’s high-quality membership services as the organisation grows.
- Strengthening member satisfaction with service levels and royalty payments.
Planning & Autonomy
While department objectives are set by the Marketing & Membership Development Director, the role requires self-motivation, initiative, and strong organisational skills.
Supervision & Guidelines
The role follows the guidelines outlined in the Membership Department manual, with complex issues referred to the Marketing & Membership Manager.
Skills & Experience Required
- Preferable knowledge of office administration.
- Strong organisational skills and attention to detail.
- Excellent communication skills.
- Proficiency in Microsoft Office and general computer literacy.
- Ability to work both independently and as part of a team.
- Firm understanding of music and industry-related issues, both in Ireland and internationally.
This role is an exciting opportunity to engage with the music industry while developing valuable administrative and membership management experience.