Job Title: Royalty Tracking Executive (12 month fixed term contract)
Salary: Available on Request
Work Environment: Hybrid Model
Application Process: To apply, please send a CV and a covering letter in Word format to hr@imro.ie detailing how you meet the role’s criteria. Applications without a covering letter will not be considered.
Deadline for applications is Friday, January 23rd at 5pm.
1. Purpose of Job
The Royalty Tracking Executive will provide support across a curated member client list, ensuring accurate and timely tracking of music royalties. The key objective is to deliver support for our member clients, ensuring their royalty income is maximised and ensuring enhanced membership satisfaction levels and retention.
The Royalty Tracking Executive joins a high-profile team with significant member services responsibility.
2. Principal Accountabilities
• Provide support to Royalty Account Managers.
• Assist with developing processes to manage a growing number of member clients whilst maintaining a high touch responsive level of service with a personal feel.
• Monitor and analyse member repertoire and music usage across multiple platforms, including Digital, TV, Film, and Live.
• Develop a comprehensive understanding of publisher and writer member repertoires.
• Identify and claim unpaid royalties.
• Investigate and resolve discrepancies in royalty payments, working closely with stakeholders to ensure accurate and timely resolution.
• Respond to member queries and provide an in-depth level of support.
• Provide comprehensive analysis and extended information to members on their royalty distributions.
• Ensure repertoire is ingested accurately onto IMRO’s copyright database, regularly maintained, and reflected correctly on third-party / affiliate copyright databases. This includes scheduling and processing repertoire files.
• Manage the coordination of member agreements, overseeing both scheduling and processing aspects.
• Work closely with internal departments to ensure completeness of work registrations and royalty processing.
• Foster collaboration across departments to deliver the highest level of member service.
• Assist the Distribution and Operations Team on any other activities as they arise.
3. Principle Working Contacts
• Royalty Account Managers
Daily regarding all operational and member services matters
• Director of Membership Royalty Operations
Daily regarding all member matters
• Director of Marketing and Membership Development
Daily regarding all member matters
• Distribution and Member Services Manager
As required regarding distribution and member services queries
• Other Departments
As required regarding member queries and royalty tracking
• Senior Management Team
As required regarding information requests
4. Challenges Faced
• Management of key member accounts.
• Delivering member requirements in an efficient and timely manner.
• Reacting to information requests and making decisions in conjunction with Royalty Account Manager in a transparent, efficient, competent, and complete manner.
• Clear communication and presentation skills: the job holder must summarise and distil complex issues into easily understood reports.
• Prioritising tasks.
• Accuracy and attention to detail is vital.
• Training and guidance provided by Royalty Account Manager and Director of Membership Royalty Operations.
5. Direction Received
The main direction comes from the Royalty Account Manager, although a high degree of own initiative is required. Direction may be taken from other directors and heads of departments, but non-routine decisions should be made in consultation with the Royalty Account Manager and Director of Membership Royalty Operations.
6. Knowledge and Experience – Key Requirements
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, allied with effective verbal and listening skills to enable them to interact effectively with personnel at all levels of the organisation.
• Strong experience in customer account management.
• Experience with royalty accounting, income tracking or similar areas within the Music Industry.
• Solid experience in building and maintaining relationships.
• An analytical mindset and exceptional attention to detail.
• Proficiency with Microsoft Excel (Power BI is a plus).
• Highly pro-active and thrive working autonomously.
IMRO is an equal opportunities employer
Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience.
We welcome job applicants from all communities, cultivating a culture of inclusion for employees and respecting individual strengths, views, and experiences.
Our differences make us a better team – we make better decisions, drive innovation, and deliver better business results.